"RETURN POLICY"
Please look over your order as soon as you get it in your hands. If you think you've received a defective or incorrect item, please email us within 3 days at UptownEllie@gmail.com so we can get that sorted out for you!
Returns/ Exchanges- Online Purchases
- Once you place an order with us online, its not refundable.
-If your purchase simply does not work, email us at UptownEllie@gmail.com
-Returns ONLY EXCEPTED within 14 days of purchase date.
-Non- Sale Items can be returned for store credit only if within 14 days, issued in the form of a gift card sent via email. We cannot issue refunds or exchanges for online orders.
-items must be in original condition with tags attached!
-All sales items, flash sale items, or discounted items of ANY are considered a FINAL SALE and are not eligible for return if sale is 40% off or more.
-We do not accept returns on jewelry, or intimates (bandeaus, swimwear, bralettes,OR leggings.)
-Shipping is non-refundable.
-Customer is responsible for return shipping, should you need return an item for store credit.
-We do our best to inspect all items prior to shipping, but if you receive a damaged item, please notify us within 3 days of receipt. Exchanges and refunds on damaged items will be handled on a case by case basis.
-If the returned is sent back, and not acceptable, customer is invoiced for the returned shipping amount, or may email us a return label. If not paid or label sent within 7 days, the item is then donated on their behalf.
We hope you enjoy shopping with us and we appreciate your business!!
Have a Blessed day!
XOXO,
Uptown Ellie Boutique